Payment Terms
a. Fees - You agree to pay all subscription fees as per the selected plan or as
agreed in writing.
b. Billing Information - You must provide accurate and up-to-date billing and payment
details at all times.
c. Late Payments - Cedur reserves the right to suspend or restrict access to the
Service for overdue invoices after prior notice. Data will not be immediately deleted but access may
remain restricted until outstanding dues are cleared.
d. Refunds and Billing Structure - Cedur operates on both Annual (upfront) and
Monthly (recurring) subscription models:
i. Annual Subscription (Upfront Payment)
For subscriptions paid in a single upfront transaction covering twelve (12) months of service:
- A thirty (30) day money-back period applies from the date of service activation or account
provisioning.
- Refund requests must be submitted in writing within the 30-day period.
- No refunds shall be issued after the 30-day period, regardless of usage, onboarding completion,
or partial service utilization.
ii. Monthly Subscription (Recurring Billing)
For subscriptions billed on a monthly basis:
- All monthly payments are final and non-refundable once the payment for that billing cycle has
been successfully processed.
- No money-back period, prorated refund, or partial refund shall apply to any active or completed
monthly billing cycle.
- Cancellation will only prevent future billing and will not result in refunds for the current or
past billing periods.
iii. Limited Exceptions (Applicable to All Plans)
Refunds may only be considered in the following cases:
- Duplicate or erroneous charge for the same billing cycle; or
- Failure by Cedur to provision access due to a verified technical error solely attributable to
Cedur.
No refunds will be provided for change of mind, non-usage of the Service, discontinuation during
an active billing cycle, or services already accessed or payroll processed. Refunds are further
governed by the Refund Policy outlined in the User Policy.
e. Automatic Renewal and Cancellation Notice - Subscriptions will automatically
renew at the end of each billing cycle (monthly or annual, as applicable) unless a cancellation
request is submitted in advance.
To avoid automatic billing or auto-debit, users must submit a cancellation request at least seven
(7) days prior to the next scheduled billing date.
Users acknowledge that cancellation processing may take three (3) to four (4) working days due to
internal processing, billing system updates, and payment gateway timelines.
If a cancellation request is submitted less than seven (7) days before the renewal date, the
subscription may still renew and be charged for the upcoming billing cycle. Such charges shall be
deemed valid and non-refundable, and the cancellation will apply only to subsequent billing
cycles.
f. Automatic Renewal Authorization - By subscribing to a recurring plan, you
authorize Cedur to automatically charge the applicable subscription fees using your selected
payment method unless cancelled in accordance with the above notice period.
g. Taxes - You are responsible for all applicable taxes, statutory levies, and
government charges associated with your subscription.